You can order at Chipotle in five main ways: in the restaurant at the counter, through the Chipotle app, on the website, through a Chipotlane pickup lane where one is available, or through a delivery partner. In most cases the app or website is the fastest and the most flexible, because you can see every choice, customize your build and pay before you arrive.
Five ways to order
App, website, in store, Chipotlane and delivery: how each works and when to use it.
Typical prices updated Nov 6, 2026 · may vary by store
On this page
- Quick comparison of ordering methods
- Ordering in the restaurant
- Ordering in the Chipotle app
- Ordering on the website
- Using the Chipotlane
- Ordering delivery
- Group orders and catering
- Customization tips that work everywhere
- What to do if something is wrong with your order
- Allergies and special diets when you order
- Frequently asked questions
Quick comparison of ordering methods
| Method | Best for | Watch out for |
|---|---|---|
| In the restaurant | Seeing the line, asking for extras, special requests | Lines at the lunch and dinner rush |
| App or website for pickup | Speed, full customization, rewards | Arrival timing, so food does not sit |
| Chipotlane | Drive-up pickup of digital orders | Not at every location, order ahead only |
| Delivery partners | Eating at home | Fees and possible menu markups |
| Group or catering order | Offices and events | Lead time and minimums |
Ordering in the restaurant
The line moves in a fixed order. You choose your entree first: burrito, bowl, salad, tacos or quesadilla. Then you move down the line and pick rice, beans, protein, vegetables, salsas and toppings, and then guacamole or queso if you want them. At the end, the team wraps the burrito or packs the bowl, and you pay at the register.
A few habits make it smoother:
- Decide before you reach the front. Look at the menu board or this site while you wait.
- Say portions clearly. "Light rice," "extra chicken" and "half and half beans" are normal requests.
- Speak up about allergies at the start, before anyone picks up an ingredient. See the allergen guide.
- Pay attention to add-ons. Guacamole, queso and double protein are generally extra charges.
- Check the price on the screen if you are watching your budget.
Ordering in the Chipotle app
The app is where most people customize their orders. The general flow looks like this, although screens change from time to time:
- Open the app and sign in, or continue as a guest if that is available.
- Choose pickup or delivery, and select your restaurant.
- Pick a menu item, such as a burrito, bowl, salad, tacos or quesadilla.
- Customize it. Choose your protein, rice, beans, vegetables, salsas and toppings, and choose light, regular or extra portions where offered.
- Add sides and drinks, such as chips, guacamole or a bottle from the cooler.
- Review the order and total, then choose a pickup time.
- Pay, and apply any rewards or offers shown at checkout.
- Pick up your order at the pickup shelf, through the Chipotlane or at the counter, depending on the restaurant.
Our price calculator and nutrition tools are useful to plan your order before you open the app. For example, a chicken burrito with rice, beans, tomato salsa, cheese and lettuce comes to about 980 calories, and you can compare it with a bowl, which comes to about 660.
Ordering on the website
The website works much like the app. You can start an order, find your restaurant by location, build your meal and pay. It is a good alternative if you prefer a bigger screen or have not installed the app. Some offers and rewards features are tied to the account you sign in with, so use the same login on both.
Using the Chipotlane
A Chipotlane is a drive-up lane at selected restaurants for digital orders. The process is simple: place your order in the app or on the website, select the Chipotlane option if it is offered for that restaurant, choose a time, and then drive up to the window when your order is ready. The team hands the order out the window.
Things to know:
- It is for orders placed ahead, not for ordering at the window.
- Not all restaurants have one, and some have limited hours. See Chipotle hours.
- If you arrive early, your order may not be ready yet, so choose a pickup time you can make.
- Check your bag before you drive away. It is easy to miss a missing side.
Ordering delivery
Delivery is available through Chipotle's own tools in some places and through delivery partners in others. You pick your restaurant and build the order in the delivery app, and a driver brings it to you.
Some trade-offs:
- Delivery fees, service fees and tips are added to the total.
- Menu prices on third-party apps can be higher than at the counter.
- Customization may be more limited than in the Chipotle app.
- Food can lose some quality in transit. A burrito travels better than a bowl full of lettuce, and many people ask for the salsa and toppings packed separately where possible.
For ways to cut costs, see our deals and rewards guide.
Group orders and catering
For more than a handful of people, look at group ordering in the app, where each person can add their own meal to one order. For events, catering is a better fit, and it is explained in the catering guide. Order ahead for either one, and consider the pickup time with care. A delayed pickup can leave a large order sitting on the counter.
Customization tips that work everywhere
- Use light and extra. They are simple controls that change calories without much hassle. See the calories guide.
- Pick the right entree for your goal. A bowl is lighter than a burrito, and a salad is lighter again. Compare them on the burrito, bowl and salad pages.
- Plan for dietary needs. The gluten-free, vegan and keto guides explain how.
- Save a favorite. The app can store recent and favorite orders, which makes reordering fast.
- Look at the nutrition first. Our nutrition calculator shows your totals before you commit.
What to do if something is wrong with your order
Check the order before you leave. If an ingredient is missing, a protein is wrong or the food was not prepared as requested, tell the team right away if you are still in the restaurant. For app orders, the app has a support option, and you may also contact the restaurant directly. For delivery orders, issues usually go through the delivery app. Be polite and specific, and keep your receipt or order number handy.
Allergies and special diets when you order
Whichever way you order, tell the team about allergies, and use the notes field when it is available. The app may not capture every nuance of your needs. For serious allergies, ordering in person lets you talk directly with the person making your food. Also see Chipotle's allergen chart for the official information.
Frequently asked questions
What is the fastest way to order at Chipotle?
Ordering ahead in the app or on the website is usually fastest, since you skip the line and pick up when ready.
Can I customize my order in the app?
Yes. You can pick the protein, rice, beans, vegetables, salsas and toppings, and often choose light, regular or extra.
What is a Chipotlane?
A drive-up lane at selected restaurants for picking up digital orders. It is not for ordering at the window.
Does every Chipotle have a Chipotlane?
No. Only some restaurants do. Check your restaurant in the app.
Can I order Chipotle for delivery?
Yes, in many areas through delivery partners or the app. Fees and prices vary.
Can I order in advance for a later time?
Yes, the app and website generally let you choose a pickup time, within the restaurant's rules.
How do I order for a group?
Use the group ordering option or the catering tool, and place the order ahead of time.
Can I pay with cash in the restaurant?
Payment options vary by location. Check at the register or in the app.
Do I need an account to order?
Not always, but an account helps with rewards and saved orders. See deals and rewards.